Having a great team spirit and pleasantly assisting our members in resolving
operational and administrative matters is a top priority.
An important part of the role is to ensure that any guests’ stay at Workshop17 is as
friction-free as possible.
As the face of Workshop17, the perfect Receptionist should have a friendly, energetic,
polite and approachable attitude, and the ability to deliver 5-star Workshop17
service.
Key Responsibilities:
Hosting
- First point of contact for members and guests passing through the location.
- Welcoming/greeting and signing in members and informing members of
- guest arrival.
- Support to members and guests with meeting room bookings and resolving
- operational and administrative matters.
- Arrange parking and other facilities as per our clients’ requirements.
- Managing the front desk area and telephone.
- Accepting packages and sorting mail.
Space Management
- Ensure our location is always neat and tidy and according to standard
- procedures. Instruct the cleaning crew when required.
- Ensure meeting rooms are ready and set up in time for member bookings.
- Provide first line AV and IT support.
- Check the space for issues that need maintenance.
Troubleshooting and Communication
- Available on all internal communication channels. i.e. Zulip/ mail / telephone / Zammad for quick escalation of client and peer concerns regarding the space.
Administration
- Use Workshop17’s systems to make bookings for boardrooms and meeting
- rooms.
- Provide quotes for basic requests.
- Ensure all space use and member data are correct in our systems.
- Capture new leads on our CRM.
- Scheduling site visits for the Location Manager.
Member support
- On- and off-board members and clients as per standard procedures.
- Be the go-to person for questions from members and clients. Attend to
- requests where you can, and escalate to others where needed. Following up
- to ensure all matters are dealt with.
Inventory and Stationary
- Manage stock inventory and ensure that stationery is ordered every month.
- Manage the costs of these items.
Qualifications, Skills and Experiences:
- Relevant qualification (e.g. Customer Service, Reception/Front Desk, etc)
- 1-2 years experience within the coworking/hospitality/customer service
- industry
- Ability to handle multiple requests, work effectively in a fast-paced
- environment, and be responsive to member requests/service issues
- An upbeat, energetic, positive, mature and professional attitude
- The ability to multi-task in a fast-paced environment
- Attention to detail
- Ability to work well under pressure and with a diverse range of personalities
- Excellent communication skills
- Ability to navigate various online systems
- Ability to clearly communicate with a diverse range of stakeholders within and outside the organisation.
- Understanding and knowledge of industry trends and direction.
- Residing in the North would be an advantage